Refund and Returns Policy
At WerrenLotas.com, we want you to shop with confidence. Whether you’re purchasing Warren Lotas hoodies, graphic T-shirts, sweatpants, denim, or other streetwear pieces, we understand that an item may not always work out as expected. Our Refund & Returns Policy explains how returns, exchanges, cancellations, and refunds are handled.
1. Our 30-Day Return Policy
We accept eligible return requests within 30 days of the date your order is delivered. If you are unhappy with your purchase or have ordered an item that doesn’t suit your needs, you can contact our support team to begin the return process.
For a standard change-of-mind return, products must be unworn, unwashed, undamaged, and in their original condition. Original tags should remain attached where applicable, and proof of purchase may be required.
Items that have been worn, altered, washed, or damaged after delivery may not qualify for a standard return. This does not affect any rights you may have under applicable consumer protection laws.
2. How to Start a Return
If you want to return an item, please contact us at info@werrenlotas.com within 30 days of receiving your order. Include your order number, the product name, and a short explanation of why you want to return it.
Our customer support team will review your request and provide the appropriate return instructions and return address. Please do not send a package back without first contacting us, as this may delay processing.
We recommend keeping your order confirmation and any return tracking information until the process is complete.
3. Return Shipping Costs
For standard change-of-mind returns, customers are responsible for paying return shipping costs. These costs depend on the shipping carrier, destination, and package weight.
We recommend choosing a tracked shipping service so you can monitor your package and keep proof of shipment.
If you receive an incorrect, damaged, or defective product, contact us before arranging a return. We will review the issue and provide an appropriate resolution, including covering return shipping where required by applicable law.
4. Wrong, Damaged, or Defective Products
If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs where available. We will review the information and explain the available options, which may include a replacement, exchange, or refund.
We aim to resolve genuine order problems fairly and in accordance with applicable consumer protection laws.
5. Size Exchanges
Choosing the right size can sometimes be difficult when shopping online, particularly with oversized streetwear clothing.
If you purchased the wrong size, please contact our support team within the 30-day return window. Size exchanges are subject to product availability and the item’s condition.
For customer-requested exchanges, applicable return shipping costs are the customer’s responsibility. Any additional shipping charge for sending a replacement will be communicated before the exchange is arranged.
If we sent a size different from the one you ordered, we will review the mistake and provide an appropriate remedy without charging fees prohibited by law.
6. Refund Processing Time
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
Approved refunds are processed within 7 business days after approval, subject to any shorter deadline required by applicable law.
Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to display the refunded amount in your account.
If your refund has been approved but has not appeared after the expected period, please contact us with your order number.
7. Refund Amount and Shipping Charges
For standard change-of-mind returns, customers pay the cost of shipping the item back to us.
The treatment of any original delivery charge will depend on the applicable order terms and consumer protection laws. Any legally required refund of delivery charges will be honored.
Where deductions are legally permitted, we will explain the applicable amount and reason.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible with your order number.
We will check whether your order can still be canceled before dispatch. If it has already shipped, you may need to follow our return procedure after delivery.
Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.
9. Missing or Delayed Orders
If your package has not arrived within the communicated delivery period, please contact us with your order number and tracking information.
Our support team will review the shipping status and, where necessary, investigate the issue with the delivery carrier.
A delayed tracking update does not necessarily mean that a package has been lost. However, we will assess missing or undelivered orders in accordance with our delivery obligations and applicable law.
10. Items That Do Not Meet Return Conditions
For standard change-of-mind returns, we may decline items that are worn, washed, altered, or damaged after delivery, where legally permitted.
This condition does not restrict your rights concerning defective, incorrect, misdescribed, or otherwise nonconforming products.
Any additional product-specific exclusions must be clearly disclosed before purchase and comply with applicable law.
11. Your Consumer Rights
Nothing in this policy limits or removes mandatory consumer rights under applicable law.
If the laws applicable to your purchase provide additional cancellation rights, longer return periods, or specific remedies for faulty goods, those requirements will take precedence over conflicting provisions in this policy.
12. Contact Us
If you have questions about a return, refund, exchange, damaged product, or cancellation, our customer support team can assist you.
Website: https://werrenlotas.com/
Customer Support Email: info@werrenlotas.com
When contacting us about an existing purchase, please include your order number and a clear description of your request.
Frequently Asked Questions
How many days do I have to return an item?
You have 30 days from the delivery date to request an eligible return, subject to the conditions in this policy and applicable law.
Do I have to pay for return shipping?
Yes. For standard change-of-mind returns, customers pay the return shipping costs. Different arrangements may apply to incorrect, damaged, or defective items.
How long does it take to receive my refund?
We process approved refunds within 7 business days after approval. Your bank or payment provider may take additional time to credit your account.
Can I exchange my Warren Lotas hoodie for another size?
You can request a size exchange within 30 days of delivery. Exchanges depend on the condition of the item and the availability of the requested size.
What if I receive the wrong item?
Contact customer support with your order number and photographs of the product. We will review the issue and provide an appropriate resolution.
Can I cancel an order after placing it?
Contact us as soon as possible. We will check whether cancellation is possible based on the order’s fulfillment status and your applicable legal rights.